WiiShoppe Shipping & Delivery Policy

Last Updated: September 2026

At WiiShoppe, we aim to make receiving your purchases as convenient, reliable and secure as possible.

This Shipping & Delivery Policy explains how orders placed through the WiiShoppe marketplace may be processed, shipped, delivered or collected.

Because WiiShoppe is an online marketplace, products may be fulfilled directly by WiiShoppe, by an independent seller, or through an approved delivery or courier provider.

1. Order Processing

Once an order has been successfully placed, it may need to be confirmed and prepared for fulfilment.

Order processing may include:

• Payment verification;

• Seller confirmation;

• Inventory verification;

• Product preparation;

• Packaging;

• Fraud or security screening; and

• Arranging delivery or collection.

Customers will receive relevant order information through the WiiShoppe platform or available communication channels.

2. Delivery Availability

Delivery options depend on factors including:

• Customer location;

• Seller location;

• Product type;

• Product size and weight;

• Available delivery providers; and

• Other logistical considerations.

Available delivery options and applicable charges should be displayed or communicated during checkout where possible.

Some products or locations may have limited delivery options.

3. Trinidad & Tobago Delivery

WiiShoppe aims to facilitate delivery to customers throughout Trinidad and Tobago where delivery services are available.

Delivery availability may differ between Trinidad and Tobago and between individual communities or delivery zones.

Customers should review the delivery options available for their particular order during checkout.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery location;

• Product size;

• Product weight;

• Seller location;

• Delivery method;

• Number of packages;

• Special handling requirements; and

• Courier or delivery-provider charges.

Applicable delivery charges should be shown or communicated before the customer completes the purchase where reasonably possible.

5. Estimated Delivery Times

Estimated delivery times may be provided during checkout, after an order has been placed, or through order updates.

Delivery times are estimates unless expressly stated otherwise.

Actual delivery times may be affected by:

• Product availability;

• Seller processing times;

• Customer location;

• Traffic;

• Weather;

• Courier availability;

• Public holidays;

• Peak shopping periods;

• Incorrect delivery information; and

• Other circumstances outside reasonable control.

WiiShoppe and participating sellers will make reasonable efforts to complete deliveries within the estimated timeframe.

6. Seller-Fulfilled Orders

Some products sold through WiiShoppe may be fulfilled directly by independent sellers.

Where a seller is responsible for fulfilment, the seller must:

• Process accepted orders promptly;

• Package products appropriately;

• Provide accurate delivery information;

• Hand orders to the appropriate delivery provider where applicable; and

• Cooperate with WiiShoppe regarding delivery-related customer enquiries.

The seller remains responsible for meeting applicable WiiShoppe marketplace requirements.

7. WiiShoppe or Courier-Fulfilled Orders

Certain orders may be delivered through WiiShoppe or an approved third-party delivery or courier provider.

Relevant customer information may be provided to the delivery provider where reasonably necessary to complete delivery.

This may include:

• Customer name;

• Delivery address;

• Telephone number;

• Delivery instructions; and

• Relevant order information.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Before completing an order, customers should verify:

• Recipient name;

• Street or building information;

• Community or area;

• City or region where applicable;

• Telephone number; and

• Any necessary delivery instructions.

WiiShoppe is not responsible for delays caused solely by incomplete or inaccurate delivery information supplied by the customer.

Additional delivery charges may apply where a delivery must be attempted again because incorrect information was supplied.

9. Changing a Delivery Address

Customers should contact WiiShoppe as soon as possible if a delivery address needs to be changed.

Address changes cannot be guaranteed after an order has entered the fulfilment or delivery process.

For security reasons, additional verification may be required before an address can be changed.

10. Order Tracking

Where tracking is available for an order, relevant tracking or delivery-status information may be provided through:

• The customer's WiiShoppe account;

• Email;

• SMS;

• The delivery provider; or

• Another available communication method.

Not every delivery method may support real-time tracking.

11. Receiving Your Delivery

Customers should ensure that they or an authorized person is reasonably available to receive an order where required.

Depending on the order or delivery method, the recipient may be required to:

• Confirm their name;

• Provide an order reference;

• Sign for the package;

• Provide an applicable delivery confirmation; or

• Complete another reasonable verification step.

These measures may be used to protect customers, sellers and delivery providers.

12. Proof of Delivery

Where applicable, proof of delivery may include:

• Recipient signature;

• Electronic confirmation;

• Delivery photograph;

• Delivery-provider records;

• Confirmation code;

• GPS or delivery-system records where lawfully used; or

• Other reasonable evidence that delivery was completed.

Proof-of-delivery information may be reviewed where a delivery dispute arises.

13. Failed Delivery Attempts

A delivery may be unsuccessful where:

• No one is available to receive the order;

• The recipient cannot be contacted;

• The address cannot be located;

• Access to the delivery location is unavailable;

• The delivery information is incorrect; or

• The recipient refuses the delivery.

Where possible, another delivery attempt or alternative arrangement may be offered.

Additional delivery charges may apply where a failed delivery results from circumstances attributable to the customer.

14. Customer Unavailable

If a customer knows that they will be unavailable to receive an order, they should contact WiiShoppe or the relevant delivery provider as soon as possible.

Where permitted, a customer may authorize another responsible person to receive the order.

Additional verification may be required for certain orders.

15. Delayed Deliveries

Occasionally, deliveries may take longer than expected.

Delays may occur because of:

• Severe weather;

• Traffic conditions;

• Vehicle problems;

• Courier delays;

• Public holidays;

• High order volumes;

• Product availability;

• Emergencies;

• Natural disasters; or

• Other unforeseen circumstances.

Where WiiShoppe becomes aware of a significant delay, reasonable efforts may be made to provide updated information.

16. Missing or Undelivered Orders

If an order is marked as delivered but has not been received, the customer should contact WiiShoppe promptly.

WiiShoppe may investigate the matter with:

• The seller;

• Delivery provider;

• Customer; and

• Other relevant parties.

Customers may be asked to confirm delivery information and provide other reasonable information needed for the investigation.

17. Damaged Packages

Customers should inspect packages as soon as reasonably possible after delivery.

If a package or product arrives visibly damaged, customers should:

• Photograph the package;

• Photograph the damaged product;

• Keep the original packaging where reasonably possible; and

• Contact WiiShoppe promptly.

The matter will be handled in accordance with the WiiShoppe Return, Refund & Exchange Policy and applicable law.

18. Incorrect Items

If the product received is materially different from the product ordered, customers should contact WiiShoppe or the relevant seller promptly.

Customers may be asked to provide:

• Order number;

• Product information;

• Photographs; and

• Details of the discrepancy.

An appropriate remedy will be determined in accordance with WiiShoppe policies and applicable consumer rights.

19. Multiple-Seller Orders

Because WiiShoppe is a marketplace, a single customer order may contain products supplied by different sellers.

As a result:

• Products may arrive separately;

• Different delivery providers may be used;

• Different delivery dates may apply; and

• Separate tracking information may be provided.

Customers should review individual order or shipment information where available.

20. Large or Special-Handling Products

Certain products may require special delivery arrangements because of their:

• Size;

• Weight;

• Fragility;

• Value; or

• Handling requirements.

Additional delivery charges or arrangements may apply.

Any applicable requirements should be communicated before fulfilment where reasonably possible.

21. Customer Collection

Certain sellers or products may offer a collection option.

Where collection is available, customers should wait for confirmation that the order is ready before attempting collection.

Customers may be required to provide:

• Order number;

• Identification;

• Collection confirmation; or

• Other reasonable verification.

Collection availability will depend on the seller and product.

22. International Shipping

International shipping is only available where expressly offered for the relevant product or order.

Where international shipping is offered, additional:

• Shipping charges;

• Customs duties;

• Taxes;

• Import restrictions; and

• Processing times

may apply.

Customers are responsible for complying with applicable import requirements unless otherwise stated.

23. Delivery Restrictions

Certain products may be subject to delivery restrictions because of:

• Product type;

• Size or weight;

• Safety requirements;

• Legal restrictions;

• Courier restrictions; or

• Geographic limitations.

Where an order cannot be delivered using the selected method, WiiShoppe or the seller will attempt to provide an appropriate alternative where reasonably possible.

24. Delivery Fraud and Security

WiiShoppe may use reasonable security procedures to help prevent delivery and transaction fraud.

Where suspicious activity is identified, WiiShoppe may:

• Verify customer information;

• Contact the customer;

• Request additional verification;

• Delay fulfilment while verification is completed; or

• Cancel a transaction where reasonably necessary.

25. Responsibility for Packages

Responsibility for loss or damage will be assessed based on the circumstances of the transaction, including who controlled the product at the relevant time and any applicable legal requirements.

Nothing in this policy is intended to remove rights or remedies available to consumers under applicable law.

26. Returns After Delivery

Products that need to be returned after delivery will be handled according to the WiiShoppe Return, Refund & Exchange Policy.

Customers should obtain return instructions before sending a product back.

27. Delivery Disputes

Where a dispute arises concerning delivery, WiiShoppe may review:

• Order records;

• Customer information;

• Seller records;

• Tracking information;

• Delivery-provider records;

• Proof of delivery;

• Photographs;

• Communications; and

• Other relevant evidence.

WiiShoppe may assist the customer and seller in determining an appropriate resolution.

28. Delivery Provider Responsibilities

Third-party delivery providers may operate independently from WiiShoppe and may maintain their own operational terms.

WiiShoppe will nevertheless make reasonable efforts to assist customers with delivery issues relating to orders placed through the marketplace.

29. Changes to This Policy

WiiShoppe may update this Shipping & Delivery Policy periodically to reflect changes in:

• Delivery services;

• Marketplace operations;

• Delivery providers;

• Geographic coverage;

• Technology; or

• Applicable legal requirements.

The latest version will be published on the WiiShoppe website with an updated Last Updated date.

30. Contact WiiShoppe

For assistance with shipping, delivery, tracking, collection or an undelivered order, please contact WiiShoppe using the available Support or Contact Us options on the website.

Please include your order number when contacting us about an existing delivery.

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