WiiShoppe Customer Support Policy

Last Updated: September 2026

At WiiShoppe, we are committed to providing reliable, professional and helpful customer support to buyers, sellers and other users of our marketplace.

This Support Policy explains how WiiShoppe provides assistance, the types of issues we can help with, and what users can expect when contacting our support team.

1. Our Support Commitment

WiiShoppe aims to provide fair, courteous and efficient assistance to users of our platform.

Our support team will make reasonable efforts to investigate enquiries, provide guidance and assist in resolving issues relating to the use of WiiShoppe.

2. What We Can Help With

WiiShoppe Support can assist with matters including:

• Account registration and login issues;

• Order enquiries and order status;

• Payment and transaction enquiries;

• Delivery and collection issues;

• Returns, refunds and exchanges;

• Damaged, defective or incorrect products;

• Product and seller enquiries;

• Buyer and seller disputes;

• Seller account assistance;

• Reporting suspicious or fraudulent activity;

• Reporting prohibited or misleading listings;

• Technical problems with the WiiShoppe website; and

• General questions about using WiiShoppe.

Returns, refunds and exchanges will also be handled in accordance with the WiiShoppe Return, Refund & Exchange Policy.

3. Contacting WiiShoppe Support

Customers and sellers may contact WiiShoppe through the support or contact options made available on the WiiShoppe website.

When contacting support about an order, please provide your WiiShoppe order number whenever possible.

Providing complete information when submitting an enquiry will help us investigate and respond more efficiently.

4. Information We May Request

Depending on the nature of your enquiry, WiiShoppe may request information such as:

• Your name;

• Contact information;

• WiiShoppe account information;

• Order number;

• Product name;

• Seller name;

• Description of the issue;

• Photographs or video;

• Screenshots;

• Delivery information;

• Transaction information; or

• Other information reasonably required to investigate the matter.

For your security, you should never send your account password, PIN, full payment-card details or other sensitive authentication information to a seller or through an unsecured communication channel.

5. Order Support

For questions concerning an existing order, customers should provide their order number and a description of the issue.

WiiShoppe may review relevant order information including payment status, seller information, delivery information and communications associated with the transaction.

Where a product is supplied by a third-party seller, WiiShoppe may communicate with the seller to assist with resolving the matter.

6. Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, incomplete or materially different from what was ordered, customers should contact WiiShoppe or the relevant seller promptly.

Customers may be asked to provide photographs, video, packaging information or other reasonable evidence.

Customers should avoid continuing to use a product if doing so could create a safety risk or cause additional damage.

Any applicable return, replacement, repair, exchange or refund will be handled in accordance with the WiiShoppe Return, Refund & Exchange Policy and applicable law.

7. Delivery Support

If an order is delayed, missing or experiencing another delivery issue, customers should contact WiiShoppe Support with their order information.

WiiShoppe may work with the seller, courier or delivery provider to investigate the status of the order.

Delivery investigations may require additional time where information must be obtained from an independent delivery provider.

8. Payment Support

Customers experiencing payment-related problems may contact WiiShoppe Support for assistance.

Depending on the issue, WiiShoppe may need to work with a payment processor, bank or other financial service provider.

WiiShoppe will never request your complete card PIN or online banking password.

9. Seller Support

WiiShoppe Support may assist registered sellers with matters including:

• Seller account access;

• Product listings;

• Order management;

• Marketplace policies;

• Customer disputes;

• Returns and refunds;

• Payment or payout enquiries;

• Technical issues; and

• General marketplace assistance.

Sellers remain responsible for complying with WiiShoppe seller requirements, marketplace policies and applicable laws.

10. Buyer and Seller Disputes

Where a dispute arises between a buyer and an independent seller, WiiShoppe encourages both parties to communicate professionally and attempt to resolve the matter.

Where necessary, WiiShoppe may assist by reviewing relevant information such as:

• Order records;

• Product descriptions;

• Photographs;

• Communications;

• Payment information;

• Delivery records; and

• Other relevant evidence.

WiiShoppe may facilitate an appropriate resolution in accordance with its marketplace policies and applicable law.

11. Reporting Sellers or Listings

Users are encouraged to report products or sellers that they reasonably believe involve:

• Counterfeit products;

• Fraudulent activity;

• Misleading product information;

• Prohibited products;

• Suspicious transactions;

• Abusive behaviour; or

• Other violations of WiiShoppe marketplace policies.

WiiShoppe may investigate reported activity and take appropriate action where necessary.

12. Response Times

WiiShoppe aims to respond to support enquiries as promptly as reasonably possible.

Response and resolution times may vary depending on:

• The complexity of the issue;

• The information provided;

• Whether a seller must be contacted;

• Whether a delivery provider must be contacted;

• Whether a payment provider must investigate a transaction;

• Weekends or public holidays; and

• Periods of unusually high support demand.

Some matters may require additional investigation before a final resolution can be provided.

13. Respectful Communication

WiiShoppe is committed to treating customers and sellers respectfully and professionally.

We expect users to communicate with WiiShoppe staff, sellers, customers and delivery personnel in a respectful manner.

Threatening, abusive, discriminatory, fraudulent or seriously inappropriate behaviour may result in restrictions on communication or account access where reasonably necessary.

This does not prevent users from making legitimate complaints or expressing dissatisfaction with a product or service.

14. Protecting Your Account

WiiShoppe will take reasonable measures to protect user accounts and marketplace transactions.

Customers and sellers are also responsible for protecting their account credentials.

Never provide your WiiShoppe password or authentication codes to another person claiming to require them to process an order, return or refund.

If you suspect unauthorized access to your account, contact WiiShoppe Support as soon as possible.

15. Support Limitations

WiiShoppe will make reasonable efforts to assist users but may depend on information or actions from third parties, including:

• Independent sellers;

• Delivery companies;

• Banks;

• Payment processors;

• Manufacturers; and

• Other service providers.

As a result, some issues may not be resolved immediately.

WiiShoppe will endeavour to guide users through the appropriate available process.

16. Consumer Rights

Nothing in this Support Policy is intended to restrict or exclude any rights or remedies available to consumers under the laws of the Republic of Trinidad and Tobago.

Where this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

17. Changes to This Policy

WiiShoppe may update this Support Policy from time to time to reflect changes to our services, marketplace operations, support procedures or legal requirements.

The latest version will be published on the WiiShoppe website with an updated revision date.

18. Contact WiiShoppe

For assistance with an order, account, seller, payment, delivery, return or other marketplace matter, please use the available Contact Us or Support options on WiiShoppe.

When contacting us about an existing purchase, please include your order number whenever possible.

WiiShoppe
Shop. Sell. Discover.